Customer Success Lead (Remote, Boston-area preferred)

About Fisherman

Millions of small business owners around the world do not have the resources to hire a custom web agency or the technical ability to do it themselves. Fisherman uses cutting edge technology to automatically create complete web presences for them in minutes without any effort, beginning with restaurants. We’re an early-stage startup headquartered in Boston and distributed across 4 continents. We have a rapidly growing customer base around the country, and we’re looking to hire someone to help them excel with Fisherman!

Role at a Glance

As a Customer Success Lead, you will be responsible for Fisherman’s relationship with our growing customer base, work with our Sales and Technical Support teams to handle customer support requests, and be involved in strategic conversations with our core team. The role will involve a combination of reactive support work (creating and fulfilling tickets) as well as proactive success functions (marketing, churn prevention, upselling). This is a great opportunity for someone who is interested in working in a fast-paced startup environment and taking on significant responsibility early in their customer success career. If you are passionate about helping small businesses at scale, please reach out!

Core Competencies

2+ years of Customer Support or Success experience, ideally in Hospitality or SMB industries.
Excellent written and verbal communication skills (you’ll be talking to customers everyday).
Entrepreneurial mindset, work ethic, initiative, and adaptability.
Technically savvy (you’ll be working with a variety of software tools).
Salesforce or CRM experience.

Key Responsibilities

Respond to customer support requests and inquiries by email and phone.
Collaborate with Sales and Technical Support teams.
Recommend and implement process improvements.
Make updates to our Salesforce.
Manage marketing and upsell communications to existing customers.

Compensation

Base salary - $45,000 - $55,000
Annual bonuses
Early employee equity
Please email careers@gofisherman.com with your resume and the position you're applying for.